Des1.) Booking Services: Fetchmates requires a minimum of 3 walks per week. Upon registration, Members are required to establish a service schedule for the month. Static schedules are ideal, as this ensures that Members receive the same service provider each visit.

Reservations are accepted at least 24 hours in advance of the requested service. The Member may also book services on the same day. However, Fetchmates LLC cannot guarantee accommodation for services booked less than 24 hours in advance of the service requested.

Fetchmates LLC suggests booking services at least 1 day prior to the day of service requested. The Member must make reservations by Friday afternoon for weekend service requests. This provides Fetchmates LLC with ample time to check the availability of our service providers. All service requests must be made via the Fetchmates LLC website/mobile app. DO NOT book services directly with the service provider or via text message.

2.) Time Blocks: Due to the nature of dealing with animals and other uncontrollable variables, we require up to an hour window to perform scheduled services.

Example: An outing is scheduled for 12:00pm. We may begin the service between 11:00am and 1:00pm due to the time required for transport between members. The time of service begins the moment your pet care specialist enters your apartment. We will do our very best to arrive at your home, ready to serve, as close to the scheduled time as we possibly can.

3.) Payment Policy: The Member agrees to receive invoices via email to the email addressed provided by the member. Depending on the Service Plan purchased, all open invoices will either be debited automatically at the start of a new 30 day cycle or at the end of the service week.

4.) Service Plans: Prepaid Service Plans: Prepaid Service Plans are billed every 30 days from the signup date. Prepaid Plans must be paid in advance of any services rendered. The total cost of the Service Plan will be charged to the card that Fetchmates LLC has on file for The Member. When the dollar value of services booked exceeds the allotted services of the Monthly Service Plan, the additional services will be invoiced at the end of the service week.

Cancelling services must be made within 24 hours of the scheduled service, otherwise The Member will be charged for the service. If the cancellation is requested 24 hours prior to the scheduled service, The Member will be entitled to a credit for the unused service. Credited services will roll-over into the following month. However, the value of the credited service(s) will not affect, or reduce the cost of the Prepaid Service Plan of the subsequent month. All Prepaid Service Plans will auto-renew every 30 days or unless modified by The Member.

Pay-As-You-Go Plans: Members without static schedules or who have not purchased a Prepaid (Monthly) Services Plan will be charged at the full rate of the service(s) booked. At the end of the service week, an invoice will be generated and the invoiced amount will be charged to The Member’s card. The Member has 7 days from the initial invoice date to pay the total balance. Fetchmates LLC will restrict the ability to book services to any Member who has open invoices older than 7 days from receiving the initial invoice. Service(s) will resume once The Member’s account is in good standing. Fetchmates LLC reserves the right to terminate accounts if unpaid balances persist for any period of time.

5.) Credit Cards: All Members are required to have a valid credit card on file, in the database of our safe and secure payment processor. This card will be charged every 30 days for Members with Prepaid Service Plans or every week for Members with non-static schedules on the Pay-As-You-Go Plan.

6.) Cash and Personal Checks: Fetchmates LLC does not accept cash or personal checks.

*If collections measures are required to receive payment on overdue balances, we reserve the right to charge administrative fees to cover the cost of collections.

7.) Surcharges: All surcharges are added to the rate of each individual service booked.

Same Day Bookings: Services booked less than 24 hour in advance will incur a $5.00 surcharge.

Weekend Bookings: Services booked on Saturday and Sunday will incur a $10.00 surcharge.

*Weekend surcharge does not apply to cat sitting or overnight sitting.

Off-peak Bookings: Services booked before 8am or after 6pm will incur a $5.00 surcharge (dog walking only).

Holiday Bookings: New Year’s Day, Christmas Eve, Christmas Day, Thanksgiving Day, Easter, and July 4th will incur a $25.00 surcharge. Labor Day and Memorial Day, will incur a $15.00 surcharge.

Holiday bookings are to be scheduled well in advance of all major holidays due to demand. We will also accept service requests up to 3 days prior to holiday. Less than 2 days in advance may or may not be honored depending on availability.

Medication: Administering medication will incur a $10.00 surcharge.

8.) Specific Instructions: If The Member has specific instructions for their service provider, notes (instructions) must be left in a visible area, preferably close to the leash and other dog materials.

9.) Cancellation Policy:

Dog Walking: We require a minimum of 24 hour notice for all cancellations. If a walk is cancelled on the same day of service, you will be billed the total rate of service.

Cat Sitting & Overnight Sitting: The Member has up until 2 days to cancel overnight sitting. If cancellations are requested less than 2 days prior to the service date, The Member will be billed for the service. Cancellations made 48 hours prior to the service date will be granted a full refund. No refunds will be issued if the cancellation is requested less than 48 hours from the service date.

For weekend services, all cancellations must be made by Friday afternoon. Any cancellations made after Friday afternoon will be considered a Same Day Cancellation and will be billed at the rate of the service scheduled. Chronic cancellations will result in termination of services.

10.) Absent Pet: If a Fetchmates LLC service provider arrives at The Member’s home for a scheduled service and there is no animal present, this is considered a Same Day Cancellation and The Member will be billed for the scheduled service.

11.) Rescheduling Policy: The Member has a minimum of 24 hours to reschedule a service. At which time, the prepaid service can be allocated to another day or time. Members requesting a service change/reschedule later than 24 hours of the scheduled service will be charged for the prescheduled service along with the rate of the new service request.

14.) Same Day Booking Policy: Based on availability, we cannot guarantee accommodations for same day service requests, as all Fetchmates LLC service providers adhere to static schedule. However, if there is availability and the request has been accepted, a $5.00 Same Day Booking surcharge will be added to the rate of the requested service.

15.) Unhealthy Pets: We use our own discretion when accepting new members into our community. All members must be reasonably healthy and in stable condition. Fetchmates LLC will never accept any dogs or cats that will pose a possible health risk to our members, guests, and or staff. The Member must inform Fetchmates LLC of any health related issues that the animal may have. Fetchmates LLC reserves the right to accept or decline The Member’s application based on the health of the anaimal.

Any member who purposely neglects to inform Fetchmates LLC of their pet’s health challenges may be subject to a surcharge of $200.00 plus possible expulsion. In the event of a member expulsion, any unused prepaid services and or annual dues will NOT be refunded.

16.) Medication and Instructions: Fetchmates LLC service providers are capable of administering medication orally, topically, or as injections. The Member must have original veterinarian labels on the pet’s medication container(s). All medication containers must be current and labeled with the following:

Animal’s name

Dosage

How often to administer

How it should be applied or consumed (with or without food)

If The Member has placed the medication into another container other than the original container, detailed instructions of each container’s contents, dosage, frequency of administration, and how it should be administered must be put in writing and given to the service provider.

The Member must also explain and demonstrate this to the service provider. Pills should be well organized and separated to avoid confusion.

Our service providers are committed to administering medication in the safest possible manner. If The Member fails to comply with the criteria above, Fetchmates LLC reserve the right to halt administering medication(s) and or services.

There is a fee of $10 to administer medication of all types (pills, powders, injections, etc.).

17.) Leashes, Harnesses, and Collars: Leashes and collars must be left in the same place every day. If the leash and or collar aren’t visible, The Member will be contacted immediately. Any time spent searching for a leash, collar, or anything necessary for providing care, will be deducted from the time of service without exceptions. Fetchmates LLC is not responsible for any damage done to leashes, harnesses, or collars once the service provider has completed the service and has left The Member’s home.

Leashes: Fetchmates LLC will not take a dog outdoors with a leash that is frayed or damaged in any way. Fetchmates LLC will not take a dog outdoors with a retractable leash. Retractable leashes are deemed unsafe and therefore unacceptable. The Member must provide a standard leash with secure clips. Failure to do so will result in suspension of services until a suitable leash is presented. Failure to present a standard leash will result in permanent termination without refund of unused prepaid services.

Harnesses: Harnesses must be of the proper size and securely adjusted to the actual size of the dog. Fetchmates LLC will not take a dog outdoors with an ill-fitting harness, as this is a safety risk.

Collars: Collars must be of the proper size and unable to be removed without unfastening it manually.

18.) Muzzles: Fetchmates LLC will NOT serve clients with dogs who require muzzles to thwart biting, barking, or attacking.

19.) Identification Tag: All dogs MUST have an identification tag attached to their collar at all times. The identification tag must contain the dog’s name and phone number.

20.) Crates, Gates, and Enclosures: The Member must provide detailed instruction as to where the dog must be placed upon returning from an outing. If no instructions are provided, the service provider will use his/her discretion. Fetchmates LLC reserves the right to refuse service if we deem the crate, gate, enclosure, etc. to be a safety hazard for The Member’s dog.

21.) Keys and Building Access: The Member must see to it that the service provider is able to gain access to The Member’s home to perform the scheduled services at the agreed upon time. Fetchmates LLC will require a set of keys to The Member’s residence that will be stored in a safe, secure lockbox within the headquarters of Fetchmates LLC.

Fetchmates LLC will only use these keys to provide pre-scheduled services. At the completion of services, your keys will be returned to the Fetchmates LLC headquarters and placed into a lockbox within our office, only accessible to a Fetchmates LLC supervisor.

If for any reason The Member is in need of duplicate keys, The Member will be responsible for any associated fees. If The Member is locked out of their place of residence and requires a Fetchmates LLC service provider to unlock the door, The Member will be charged for the time it takes to get to the residence of The Member as well as the time spent assisting The Member in gaining access.

22.) Service Providers: The Member will have a dedicated dog walker during the lifetime of the Member’s relationship with Fetchmates LLC.

However, there are some instances that may warrant the replacement of a service provider. If this action is necessary, The Member will be notified up to 14 days prior to personnel change. In some cases, immediate personnel changes may be required.

23.) Poaching and Solicitation: The Member understands and agrees that the Fetchmates LLC service provider (dog walker, cat sitter, pet sitter, etc.) is an employee of Fetchmates LLC and is contracted to work only through Fetchmates LLC and not directly through the individual Member. The Member agrees that all reservations must be made through Fetchmates LLC and not the individual service provider.

The Member is fully aware that the Fetchmates LLC service provider is permitted to share his/her personal phone number and or email address with The Member; however, The Member agrees to use this phone number and or email address only in the event of an emergency.

The Member agrees that this phone number and or email address shall not be used for any solicitation of services (i.e. dog walking, dog training, cat sitting, pet boarding, pet transporting, overnight pet sitting, etc.). If The Member violates this directive, Fetchmates LLC shall be entitled to full payment in the total value of the services solicited by The Member or the Fetchmates LLC service provider who has provided the service to The Member without the consent of Fetchmates LLC.

24.) Off Duty Liability: The moment a Fetchmates LLC service provider has completed the scheduled service and leaves The Member’s home, Fetchmates LLC is NOT responsible for any injuries The Member’s pet may cause to themselves, damage done by the pet to The Member’s home or anything within it. Fetchmates LLC is NOT responsible for any harm that The Member’s pet my cause to themselves once a Fetchmates LLC service provider has left The Member’s home.

25.) Aggressive or Unsafe Animals: Due to our commitment to the safety and well-being our members, employees and affiliates, Fetchmates LLC will never intentionally expose anyone associated with Fetchmates LLC to hazardous conditions. Fetchmates LLC will NOT accept or provide service to aggressive dogs or cats at any time. Fetchmates LLC reserves the right to reject applications based on this standard. Current members found to have an aggressive dog or cat will be expelled from our member roster immediately and Fetchmates LLC will no longer provide service(s) for The Member. Fetchmates LLC reserves the right to terminate service at any time that The Member’s pet(s) exhibits a danger to the safety and health of itself, other pets, other people or Fetchmates LLC personnel.

26.) Indemnification for Injury to Animals: The Member and Fetchmates LLC personnel acknowledge that optimal care shall be given to all pets under the care of Fetchmates LLC. The Member acknowledges that based on the animal’s natural instincts, the animal may be uncontrollable at times and or react to certain stimuli that may compel the animal to run away and possibly succumb to injuries. The Member agrees that Fetchmates LLC will not be responsible for any resulting liability and indemnifies and holds Fetchmates LLC and staff harmless from any and all such liability; provided, however, that such waiver in favor of Fetchmates LLC shall not apply or be effective if a Fetchmates LLC service provider is found to be grossly negligent, reckless, or if there is clear intentional misconduct.

27.) Injury to Service Provider or Other Persons by The Member’s Animal(s): The Member will be responsible for all medical expenses and damages resulting from injuries to Fetchmates LLC personnel or other persons by The Member’s pet(s) and to indemnify and hold Fetchmates LLC and personnel harmless from all suits, claims, damages and demands made by any injured third party, including but not limited to any legal fees and costs incurred by Fetchmates LLC or Fetchmates LLC personnel in defending against any claims of third parties. The Member agrees to pay the full cost of any and all medical expenses and damages to such parties in connection with the actions of The Member’s animal(s).

28.) Animal Illness Veterinary Care: The Member agrees to the medical costs and associated fees that arise from an animal being ill or needing veterinary care. The Member agrees to pay Fetchmates LLC the sum of $40/per hour in the event that a Fetchmates LLC service provider is required to take the pet(s) to a veterinarian.

The Member authorizes the Fetchmates LLC service provider to take the injured animal to the nearest veterinarian to receive medical attention. If the nearest veterinarian is not available for any reason, the Fetchmates LLC service provider will utilize the most sensible mode of transportation to get The Member’s pet to the nearest operating veterinarian.

If the emergency should happen after normal office hours, The Member authorizes the Fetchmates LLC service provider to take The Member’s pet to:

Blue Pearl Vet

410 West 55th Street

New York, NY 10019

212-767-0099

Or to the nearest emergency veterinary clinic which can assist The Member’s pet in receiving medical care.

29.) member Registration, Terms of Service, and Release of Liability Waiver: Upon registration, all members and guests are required to fill out, sign, and submit a Registration Contract and Release of Liability Waiver. These forms must be signed and returned before any service(s) can be rendered. The terms of this Agreement will apply to all pets owned by The Member, including any new pets that The Member may attain on or after the date of the signing of this Agreement, as well as any and all locations The Member may designate as the location for Fetchmates LLC to provide service(s).

By signing the contract, The Member has demonstrated that they have thoroughly read, understood, and agreed to the terms of the Registration Contract, Release of Liability Waiver, and Terms of Service Agreement.

By signing the waiver, The Member thoroughly understands and accepts that the waiver releases Fetchmates LLC and its employees from certain responsibilities, occurrences, and incidents regarding The Member’s pet(s).

Fetchmates LLC, reserves the right to take reasonable action regarding any animal while in our care. We will NOT accept or provide service(s) to anyone who hasn’t thoroughly read, understood, and signed the contract, and waiver.

30.) Governing Law and Attorney’s Fees: This Agreement shall be governed by the laws of the State of New York without reference to its conflict of laws provisions. The parties agree that any claims brought by either party for breach of this Agreement shall be venued in the County of New York before any court having jurisdiction over the matter. In the event of litigation due to The Member’s failure to pay fees due under this Agreement, Fetchmates LLC shall be entitled to its reasonable attorney’s fees as well as the costs of collection if Fetchmates LLC is the prevailing party.

31.) Membership Termination: Fetchmates LLC or The Member may terminate this Agreement for any reason. The Member must submit a written request for termination of this Agreement one week prior to the last projected day of service. A written notice must be emailed to the following email address: support@fetchmates.com. In the event The Member fails to give Fetchmates LLC at least one week’s notice, Fetchmates LLC will be entitled to a $200 cancellation fee in addition to any pre-paid services and or previously reserved services. Fetchmates LLC agrees that should The Member discontinue service due to gross negligence by a Fetchmates LLC service provider, the required one (1) weeks’ notice will not be enforced by Fetchmates LLC.cription text goes here